Riding Safari Club – General Terms of Sale

These terms apply to all products sold on the Riding Safari Club website. Last updated: 22 oct. 2026

1. Who we are and how our shop works

1.1 The website www.ridingsafariclub.com (the "Website") is operated by Riding Safari Club S.r.l., with registered office at Via Manfredo Camperio 9, 20123 Milan, Italy, registered with the Milano-Monza-Brianza-Lodi Companies Register, VAT number 12646830963, email info@ridingsafariclub.com ("RSC", "we", "us").

1.2 On the Website, RSC resells products of selected partner brands (each a "Brand"), co-branded products developed with them (the "Products") and its own products. The Brand of each Product is shown on its product page.

1.3 RSC is the seller. For every purchase made on the Website, the contract of sale is concluded between the Customer and RSC, and RSC collects the price. RSC is the Customer's only contractual counterparty and remains responsible to the Customer for the performance of the contract and for the Customer's statutory rights.

1.4 The Brand fulfils the order and handles after-sales. Orders are prepared and shipped directly by the relevant Brand. On RSC's behalf, the Brand is also the Customer's single point of contact for all after-sales matters: shipping and tracking, returns, exchanges, defective products, product questions and complaints. To make this possible, RSC passes the Customer's order and contact data to the Brand, as described in section 11.

2. Scope and pre-contractual information

2.1 These General Terms of Sale (the "Terms") apply to all sales made through the Website to customers acting as consumers, i.e. individuals acting for purposes outside their trade, business or profession (the "Customer"). The Terms applicable to an order are those published on the Website on the date the order is placed.

2.2 Before placing an order "with obligation to pay", the Customer is shown, in accordance with article 49 of Legislative Decree 206/2005 (the "Consumer Code"): the essential characteristics of the Products; the total price including VAT, shipping costs and any other charges; the payment methods; the delivery time; the conditions and procedure for exercising the right of withdrawal; the fact that the Customer bears the cost of returning the Products in case of withdrawal; and the existence of the legal guarantee of conformity.

2.3 These Terms are made available for reproduction and storage in accordance with article 12 of Legislative Decree 70/2003 and are sent with the order confirmation. By placing an order, the Customer confirms having read and accepted them, together with the applicable Brand Policy.

3. Brand Policies

3.1 Each Brand has its own shipping, returns and refund conditions (the "Brand Policy"), which are published on, or linked from, the product pages of that Brand's Products. The Brand Policy sets out in particular:

• delivery times, carriers and destination countries;
• shipping costs and any customs duties;
• the return address and return procedure;
• the conditions for returned Products and the refund method.

3.2 The Brand Policy applicable to a Product forms an integral part of the contract of sale for that Product.

3.3 If a Brand Policy conflicts with these Terms, these Terms prevail. No Brand Policy can limit or exclude the rights the Customer has under mandatory consumer protection law, including the right of withdrawal (section 8) and the legal guarantee of conformity (section 9).

4. Ordering and conclusion of the contract

4.1 To purchase, the Customer selects the Products, which are added to the cart, where the shipping costs and expected delivery times are shown; enters their personal details and delivery address; selects a payment method; reviews the order summary; and submits it by clicking "Checkout" (or equivalent wording). Data entered can be corrected at any time before submitting the order.

4.2 The Customer declares that they are of legal age, have the legal capacity to purchase and that all data provided are true and correct. RSC is not responsible for failed or incorrect deliveries caused by inaccurate or incomplete data provided by the Customer.

4.3 The contract is concluded when RSC receives payment of the price. RSC then sends the Customer an order confirmation by email, summarising the Products, prices, shipping costs, delivery address and order number, with these Terms and the applicable Brand Policies.

4.4 If an order includes Products of different Brands, each Brand ships its own Products separately, under its own Brand Policy. The Customer may therefore receive more than one parcel.

5. Availability

5.1 Products are offered subject to actual availability, which is managed by each Brand. Availability shown on the Website is indicative.

5.2 If a Product ordered turns out to be unavailable, RSC will inform the Customer by email without delay. The contract is terminated for the unavailable Product only, and RSC refunds its price and any related shipping costs, using the payment method used for the purchase, within 14 days. The rest of the order is shipped as normal, unless the Customer asks to cancel it.

6. Prices and payment

6.1 Prices are in euro and include VAT. Shipping costs are set by each Brand Policy and are shown in the cart before the order is submitted.

6.2 Payment is made online at the time of the order, using one of the payment methods shown at checkout, and is collected by RSC. Card details are processed directly by RSC's payment providers and are never shared with the Brands.

6.3 Promotions and discount codes apply only within the stated period and conditions and cannot be combined unless stated otherwise.

7. Delivery

7.1 Products are shipped by the relevant Brand, on RSC's behalf, to the address given in the order, within the delivery time, with the carriers and at the shipping costs stated in the Brand Policy.

7.2 On delivery, the Customer should check that the number of parcels is correct and that the packaging is intact. Any visible damage should be noted on the courier's delivery note and reported to customer service (section 10). This does not affect the Customer's rights under the legal guarantee.

7.3 Risk of loss of or damage to the Products passes to the Customer only when the Customer, or a third party they designate other than the courier, takes physical possession of them.

7.4 If the Products are not delivered within the stated time, the Customer may ask RSC to deliver within an additional reasonable period. If they are still not delivered, the Customer may terminate the contract and receive a full refund, in accordance with article 61 of the Consumer Code.

8. Right of withdrawal and returns

8.1 The Customer has the right to withdraw from the purchase without any penalty and without giving any reason within 14 days of the day on which the Customer, or a third party they designate other than the courier, receives the Products, in accordance with articles 52 et seq. of the Consumer Code. A Brand Policy may grant a longer period, but never a shorter one.

8.2 To exercise the right of withdrawal, the Customer sends an explicit statement of the decision to withdraw to the Brand's customer service, at the address shown in the Brand Policy. A statement sent to RSC at info@ridingsafariclub.com is equally valid and will be forwarded to the Brand. The Customer may use the model withdrawal form in the Annex, but is not obliged to.

8.3 The Customer must send the Products back to the return address stated in the Brand Policy within 14 days of informing RSC of the decision to withdraw. The direct cost of the return is borne by the Customer, unless the Brand Policy states otherwise or the Product is defective.

8.4 The Customer may handle the Products only as far as necessary to establish their nature, characteristics and functioning, as they would in a shop. The Customer is liable for any diminished value resulting from handling beyond that (for example, Products worn, washed, altered or returned without labels), and the refund may be reduced accordingly.

8.5 RSC refunds all payments received for the returned Products, without undue delay, using the payment method used for the purchase. RSC may withhold the refund until the Products have been received back or the Customer has supplied evidence of having sent them, whichever is earlier.

9. Legal guarantee of conformity

9.1 All Products are covered by the legal guarantee of conformity under articles 128 et seq. of the Consumer Code. RSC, as seller, is liable to the Customer for any lack of conformity that exists at the time of delivery and becomes apparent within two years of delivery.

9.2 Defective or non-conforming Products should be reported to the Brand's customer service, at the address shown in the Brand Policy, which handles repair, replacement and returns on RSC's behalf. The Customer is entitled, free of charge, to repair or replacement or, where the law allows, to a price reduction or termination of the contract with a full refund. The costs of returning and resending Products under the guarantee are not borne by the Customer.

9.3 The Brand's handling of a claim does not affect RSC's liability as seller: if a claim is not resolved by the Brand, the Customer may contact RSC directly.

10. Customer service and communications

10.1 After-sales. All after-sales matters (shipping and tracking, returns, exchanges, defective products, product questions and complaints) are handled exclusively by the Brand's customer service on RSC's behalf, at the contact details shown in the Brand Policy.

10.2 RSC. RSC can be contacted at info@ridingsafariclub.com or at Via Manfredo Camperio 9, 20123 Milan, Italy, for questions about orders, payments, refunds and personal data. Any after-sales request sent to RSC will be forwarded to the Brand within 1 business day, and the Customer will be informed.

10.3 All communications relating to an order are sent to the email address given in the order, in a form the Customer can save and print.

11. Personal data and data passed to Brands

11.1 Data controller. The controller of the personal data provided by the Customer through the Website is Riding Safari Club S.r.l. (contact: info@ridingsafariclub.com). RSC processes personal data in accordance with its Privacy Policy (https://ridingsafariclub.com/en/privacy-policy).

11.2 Data passed to the Brand. For each order, RSC sends the Brand whose Products have been ordered only the data needed to fulfill it:

• the Customer's name and surname;
• delivery address and, where needed, billing address;
• email address and telephone number;
• order details: order number, Products, sizes, quantities, prices and shipping method;
• communications about withdrawals, returns, defective Products and complaints.

RSC never passes payment card details to the Brands.

11.3 Purposes and legal basis. The Brand uses this data only to prepare and ship the order, provide tracking, receive and check returned Products, handle legal guarantee claims and provide after-sales support.

11.4 Role of the Brand. Each Brand acts as a data processor on behalf of RSC. It processes the data only on RSC's instructions, keeps it confidential and secure. A Brand may use its own IT, e-commerce and logistics providers only as sub-processors bound by equivalent obligations.

11.5 Couriers and transfers outside the EU. The Brand passes the Customer's name, delivery address, telephone number and parcel details to its courier to deliver the order. For deliveries outside the European Union, this data is also transferred to the courier's local operations and, where required, to the customs authorities of the destination country. These transfers are necessary to perform the contract.

11.6 Retention. The Brand keeps the order data only for as long as needed to complete the order, any return and the legal guarantee period, and then deletes it or returns it to RSC. RSC keeps accounting and tax records for the period required by law.

11.7 Customer rights. The Customer may exercise the rights of access, rectification, erasure, restriction, portability and objection by writing to info@ridingsafariclub.com. Requests received by a Brand are forwarded to RSC.

12. Liability

12.1 RSC is not liable for failure or delay in performing its obligations caused by events beyond its reasonable control (force majeure), such as natural disasters, strikes, courier disruption or failures of the internet network. In such cases RSC will inform the Customer without delay; if delivery cannot take place within a reasonable time, the Customer may cancel the order and receive a full refund.

12.2 Nothing in these Terms or in any Brand Policy limits or excludes the Customer's rights under mandatory consumer protection law, or RSC's liability where it cannot be limited or excluded by law.

13. Intellectual property

13.1 The Website, its contents and the Riding Safari Club trademarks are protected by intellectual property rights belonging to RSC or its licensors. The Brands' names, trademarks and product images belong to the respective Brands and are used with their permission. Any reproduction or use without prior written permission is prohibited.

13.2 The purchase of a Product does not give the Customer any right in the trademarks or distinctive signs that appear on it.

14. Governing law and disputes

14.1 These Terms and each contract of sale are governed by Italian law. This does not deprive Customers habitually resident in another country of the protection of the mandatory consumer protection rules of their country of residence.

14.2 For any dispute, the court of the place where the Customer resides or is domiciled has exclusive jurisdiction, if located in Italy, in accordance with article 66-bis of the Consumer Code. Customers resident elsewhere in the European Union may bring proceedings in the courts of their own country.

14.3 The Customer may also use an out-of-court dispute resolution (ADR) procedure under articles 141 et seq. of the Consumer Code.

14.4 If any provision of these Terms is found invalid, the remaining provisions remain fully valid and effective.

Annex – Model withdrawal form

(Annex I, part B, of Legislative Decree 206/2005. Complete and return this form only if you wish to withdraw from the contract.)

• To: Riding Safari Club S.r.l., Via Manfredo Camperio 9, 20123 Milan, Italy, email: info@ridingsafariclub.com
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
• Brand and order number:
• Ordered on (*) / received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.